In the world of public safety, difficult conversations, strong personalities, and sensitive topics, all collide making communication especially tough. Often, we find ourselves dreading difficult conversations, having negative experiences with them, and regretting what happened without taking steps to learn from the valuable lessons these discussions can provide. This session will focus on taking what you learn in hindsight (the only 20/20 vision) and applying it to improve your communication skills, style, and cultivating better outcomes from your inevitable difficult conversations in this profession.